Help
For technical support, please email support@sawgrassmerchantservices.com or call 1-844-510-9376
Release Notes
7/21/2026
NEW - Deposits tracking page (under Controller menu), with add/edit/archive, a reconcile status toggle, and CSV export.
Deposits spreadsheet import now accepts both .xls and .xlsx files, lets you map spreadsheet columns to Deposit fields, and automatically detects the column header row even if the file has a title or extra rows above it.
6/11/2025
Fixed issue with Hosted Payment Page and SMS/Pay breaking when customer name contains non alphabetic characters
6/10/2025
NEW - Cancellation button on Virtual Terminal. If you need to cancel a transaction in progress you can now click the orange "Cancel Transaction" button to return the terminal to a waiting state. The Cancel Transaction button appears as soon as the "Wake Terminal" button is pressed.
Terminal Pre-Check - Check to see if terminal is connected (on virtual terminal page) and show warning if terminal does not respond.
Begin removal of "Press to Continue/Green Button" screen on DVSSPIn terminals.
6/9/2025
Adusted transaction time out. Customers were not given enough time which resulted in numerous transaction time-outs.